The return request can be placed directly on the website under support section. While placing the return request it is mandatory to share the return reason along with photo/video evidence.

The return request can be placed within 10 days of the delivery date of the product as recorded by LethalBlack.

The product must be returned in unassembled state and in the original packaging. If the customer can’t un-assemble the product or doesn’t have original packaging, Lethal Black may arrange the same at cost. The customer is responsible for the safe return of the item.

The return shipping for any eligible return (mentioned under returns section) will be borne by LethalBlack. However, the return shipping fees has to be borne by customer, for any return requested accepted beyond the eligible returns (as mentioned in 2.1)

After the return has been authorized, An RMA number and shipping label will be generated and shared with the customer, The customer needs to take printout of the same and affix the label on return shipment box. After the confirmation of re packaging by the customer, Lethal Black will arrange for return logistics. In case, pick up at customer destination is not possible, Lethal Black may request the customer to ship the item to nearby courier facility.

The refund (full/partial) will be processed once the shipment has been received and inspected at warehouse. Once the refund is processed, it may take up to 10 days for the refund to reflect, depending upon the original payment mode. A damage fees, up to 25 % invoice amount may be levied for return items which are not in proper state.

Every e-commerce business typically receives customer and courier returns. At Lethal Black, we have taken an initiative to convert these return products into a renewed product by following a rigorous quality regimen.

Typically, the return window for new products is 10 days and hence the products will have maximum usage of 10 days, post which we receive the product in our warehouse and thereafter convert it into renewed product, following the rigorous refurbishment process.

The renewed products are fully functional products and have the same utility as a new product at a very attractive cost. The product might have some visual signs of usage for a maximum period of 7-10 days, but it will function similarly to a new product. The renewed program also has a net positive impact on sustainability and choosing it over new products, ensures your small but significant contribution towards greener earth.

LethalBlack follows a rigorous process for refurbishing the products. After receiving a returned product, each product undergoes a thorough visual inspection and operational testing to determine its condition. Any non-working parts are replaced with original spare parts. The unit is then cleaned, tested, repackaged, including all the appropriate accessories and documents.

Steps in Brief:

1. Sanitisation of all parts
2. Functionality check of all components and repair/ replacement, if needed.
3. Repackaging and Re-boxing.

The product will be neatly packed and packaged in a branded Lethal Black box with all the accessories, tools and assembly guide, similar to a new product.

Due to the nature of the product (Heavy & Bulky), the high shipping cost associated with it, we do not encourage returns, and hence we request you to carefully go through the product details and features before purchase. In case you have any doubts or queries, you can connect with us through WhatsApp or call at 827 84 84 284.

In case, the product has undergone any transit damage, or any part is not functioning optimally, you can take appropriate image/ video and register your complaint within 48 hours of receiving the product., Our expert CS team, will evaluate the complaint and help you with the best possible resolution as per the policy listed below.