LETHAL BLACK

Shipping & Delivery Policy

A policy of Real Ascend Private Limited (operating "Lethal Black")

This Shipping & Delivery Policy applies to every order placed on www.lethalblack.com (the "Website"), operated by Real Ascend Private Limited ("Lethal Black", "we", "us", "our"). It should be read together with our Cancellation Policy, Return Policy, Refund Policy, and Fair Usage & Anti-Fraud Policy, all of which form part of a single set of Terms & Conditions.

1. Coverage & Shipping Charges

•       We currently ship to serviceable pin codes across India.

•       Shipping is free of charge on all orders, regardless of order value, unless stated otherwise on the Website at checkout.

•       We do not currently offer international shipping. Products sold on this Website are for delivery within India only.

•       We do not ship to PO Boxes, military addresses, or addresses that our courier partners flag as non-serviceable. If your pin code is non-serviceable, this will be indicated at checkout or communicated after order verification.

2. Dispatch Timeline

•       Orders are dispatched within 1–3 working days of order confirmation.

•       Working days are Monday to Saturday. Sundays and public holidays are not counted toward dispatch timelines and no dispatch processing occurs on these days.

•       Dispatch is subject to: (i) successful payment confirmation (full prepayment, or advance payment for Cash on Delivery orders as described in our Cancellation Policy and Fair Usage & Anti-Fraud Policy), (ii) stock availability, and (iii) successful address and order verification.

•       During sale periods, festivals, courier disruptions, or other circumstances beyond our reasonable control, dispatch timelines may be extended. We will make reasonable efforts to notify affected customers.

An order confirmation email/SMS does not guarantee dispatch. Dispatch is conditional on the checks listed above, including our order verification and fraud-prevention checks.

3. Delivery Timeline

•       Delivery timelines depend on your location and the courier partner servicing your pin code, and are estimated at checkout and in your shipping confirmation.

•       Deliveries to remote or rural areas may take additional time beyond the standard estimate.

•       Delivery timelines are estimates, not guarantees. We are not liable for delays caused by courier partners, weather, strikes, regulatory action, or other events beyond our reasonable control (see Force Majeure in our Terms & Conditions).

4. Order Tracking

•       Once your order is dispatched, you will receive an email and/or SMS/WhatsApp message with your tracking details.

•       You can also track your order via the "Track Order" section of your account on www.lethalblack.com.

5. Octroi / Local Entry Taxes

Where any state entry tax, Octroi, or similar local levy applies to a shipment, such charges are levied by the relevant state/local authority, are outside our control, and are non-reimbursable by us. These charges, where applicable, must be borne by the customer.

If a customer refuses delivery on account of such charges, the cost of the product and/or the cost of return shipping to us may be deducted from any refund due, in accordance with our Refund Policy.

6. Failed Delivery, Refused Delivery & Return-to-Origin (RTO)

If a delivery attempt fails because the address is incorrect or incomplete, the recipient is unreachable or unavailable, or delivery is refused at the doorstep, the shipment will be returned to us as RTO. In such cases:

•       For Cash-on-Delivery orders, the advance payment made at checkout is forfeited and converted to Lethal Black store credit, and the order is treated as a cancellation-after-confirmation under our Cancellation Policy and Fair Usage & Anti-Fraud Policy (including the one-strike Cash-on-Delivery restriction described there).

•       For prepaid orders, we will contact the customer to arrange re-delivery. If re-delivery is not possible or is declined, the order will be treated as cancelled and refunded in accordance with our Refund Policy, less any re-delivery/RTO shipping cost actually incurred by us where the failure was caused by incorrect information provided by the customer or unjustified refusal.

•       Repeated failed or refused deliveries are treated as a fraud-risk pattern under our Fair Usage & Anti-Fraud Policy and may result in the customer's account, phone number, or address being restricted from future orders or Cash-on-Delivery eligibility.

7. Product Damaged, Missing, or Incorrect on Delivery

If your order arrives damaged, incomplete, or is not what you ordered, this is handled under our Return Policy, including the requirement to report the issue within 48 hours of delivery with a mandatory unopened-to-opened unboxing video. Please do not accept a package that shows visible signs of tampering or external damage without noting this with the delivery courier where possible.

8. Contact

For any shipping-related query, contact us at Support@lethalblack.com or +91 827 84 84 284.