LETHAL BLACK

Cancellation, Return & Refund Policy

A policy of Real Ascend Private Limited (operating "Lethal Black")

This Cancellation, Return & Refund Policy applies to every order placed on www.lethalblack.com and forms part of our Terms & Conditions. It should be read together with our Shipping & Delivery Policy, Warranty Policy, and Fair Usage & Anti-Fraud Policy — please read the Fair Usage & Anti-Fraud Policy in particular before placing an order if you intend to pay by Cash on Delivery. This document is organised in three parts: Part A — Cancellation, Part B — Return, and Part C — Refund.

PART A — CANCELLATION

A1. Two Ways to Pay

•       Prepaid (Online Payment): full order value paid online at checkout via card, UPI, net banking, or other supported methods.

•       Cash on Delivery (COD): available only where a minimum advance payment of 10% of the order value is paid online at checkout. The balance is collected at the time of delivery. This applies to all products, including gaming keyboards and gaming chairs. See our Fair Usage & Anti-Fraud Policy for why this rule exists and how it is enforced.

A2. Cancellation by the Customer

A2.1 Prepaid Orders

•       You may cancel a prepaid order free of charge at any time before it is dispatched.

•       On cancellation, the full amount paid will be refunded in accordance with Part C (Refund) below, within 7 working days of the cancellation being confirmed. You may choose a refund to your original payment method or as Lethal Black store credit.

A2.2 Cash on Delivery Orders (Advance Paid)

•       You may request cancellation of a COD order before it is dispatched.

The advance payment made on a COD order is non-refundable in cash if the order is cancelled after confirmation, or if delivery is refused/unclaimed. It is converted in full to Lethal Black store credit, valid for 6 months from issuance. This applies whether you cancel the order yourself, fail to respond to delivery/verification attempts, or refuse the shipment at the doorstep.

•       This rule exists specifically to prevent fraudulent and frivolous COD bookings — a widespread issue in Indian e-commerce — and is non-negotiable. By placing a COD order, you agree to this condition.

•       A cancelled-after-confirmation or refused-delivery COD order also triggers the one-strike Cash-on-Delivery restriction described in our Fair Usage & Anti-Fraud Policy: the customer's phone number, delivery address, and/or account will be restricted to 100% prepaid orders only going forward.

A2.3 Once an Order Has Shipped

•       Orders cannot be cancelled once they have been dispatched, for either payment method.

•       Refusing delivery of a dispatched order is treated as a cancellation for the purposes of this policy (including advance forfeiture and the one-strike COD restriction), and the customer may also be liable for the return-shipping cost we incur in getting the parcel back (RTO), where the refusal was not due to a defect, damage, or an error on our part.

A2.4 How to Cancel

Before dispatch, you may cancel by:

1.    Using the My Orders section of your account on www.lethalblack.com; or

2.    Emailing us at Support@lethalblack.com with your order number and reason, or calling +91 827 84 84 284.

We reserve the right to determine, acting reasonably, whether a cancellation request was made before or after dispatch based on our dispatch and courier records, and the customer agrees to abide by this determination.

A3. Cancellation by Lethal Black

We reserve the right to cancel any order, in whole or in part, at our sole discretion, including but not limited to the following circumstances:

•       Pricing or listing errors (including typographical errors, technical glitches, or incorrect pricing/stock data).

•       The product is out of stock or unavailable, discontinued, or cannot otherwise be fulfilled.

•       We are unable to verify the order, the delivery address, or the customer's contact details.

•       The order shows characteristics of suspected fraud or abuse under our Fair Usage & Anti-Fraud Policy (e.g. repeated cancellation history, mismatched contact details, suspicious ordering patterns).

•       The delivery address falls outside our serviceable area.

•       Circumstances beyond our reasonable control (force majeure).

Where we cancel an order for reasons within this Section A3 that are not attributable to the customer's own conduct (e.g. our pricing error, stock unavailability), a full refund — including any advance paid — will be issued to the customer's original payment method or as store credit, at the customer's choice, within 7 working days.

A4. Order Changes

Changes to an order (e.g. size, colour, quantity, delivery address) can only be accommodated before dispatch, by contacting Support. Once dispatched, no changes can be made; the order must be received, and any correction handled via Part B (Return) below.

PART B — RETURN

B1. Return Window

All returns must be raised within 7 days of the date of delivery. Requests raised after this window will not be accepted, except where a valid warranty claim applies (see our Warranty Policy for claims raised after day 7 and within the applicable warranty period).

B2. Two Categories of Return

B2.1 Change of Mind (No Defect)

We accept returns where you simply no longer want the product, subject to all of the following conditions:

•       The product is unused, not installed/configured beyond basic inspection, and shows no signs of use.

•       The product is returned in its original packaging, with all accessories, cables, manuals, warranty cards, tags, and the original invoice.

•       The request is raised within the 7-day return window via your account or by emailing Support with your order number and reason.

•       Return shipping — your choice: you may either arrange your own trackable, insured courier to send the product back to us, or request that we arrange a reverse pickup from your address. A pickup/return handling fee applies where we arrange the pickup (the amount depends on the product and will be confirmed to you at the time of your request); this fee does not apply if you self-ship. If you self-ship, please use a trackable, insured service — we are not responsible for loss or damage to the product in transit back to us.

•       The returned product is inspected on receipt at our facility before any refund is approved (see Section B4).

•       Refund: processed per Part C (Refund) below. You may choose store credit (no fee deducted) or a refund to your original payment method (an applicable return handling fee, which varies by product, is deducted).

B2.2 Defect, Damage, Wrong Item, or Missing Parts

Where a product is defective, arrives damaged in transit, is the wrong item, or is missing parts/accessories, no return shipping cost or handling fee applies — this is fully our responsibility. Two situations are handled slightly differently:

B2.2.1 Damaged in Transit / Wrong Item / Missing Parts

A clear, unedited, single-take unboxing video — from the sealed package (showing the shipping label) through to the fully unboxed product and all contents — is mandatory for these claims. Claims without a valid unboxing video will not be accepted.

•       Report the issue within 48 hours of delivery via Support, with your order number, a description of the issue, and the unboxing video.

•       On verification, we will arrange a free pickup (where serviceable) and a free replacement, or a refund per Part C (Refund) below if a replacement is unavailable.

•       We reserve the right to reject a claim where the unboxing video is missing, edited, incomplete, or does not clearly establish the condition of the package and product as received.

B2.2.2 Manufacturing Defect (Product Not Working, No Transit Damage)

•       Report the issue within the 7-day return window via Support, with your order number, the original invoice, and a video clearly demonstrating the fault.

A video demonstrating the defect is mandatory for manufacturing-defect claims (photographs alone are not sufficient). An unboxing-from-sealed-package video is not required for this category, since the fault may not be evident until use — but a clear video showing the product exhibiting the issue must be submitted. Claims without a valid video will not be accepted.

•       We reserve the right to request further information or a video call to verify the issue before approving the claim.

•       On verification, we will offer repair, replacement, or refund per Part C (Refund) below, at our discretion, informed by your stated preference where operationally possible.

B3. Non-Returnable Items

The following are not eligible for return under any circumstance:

•       Products that have been used, installed, modified, or show signs of wear.

•       Products missing their original packaging, accessories, manuals, tags, or invoice.

•       Products where the serial number, warranty seal, or security label has been removed, defaced, or tampered with.

•       Free gifts, promotional items, or bundled accessories provided at no charge with an order.

•       Products explicitly marked as final sale / clearance / non-returnable on the product page at the time of purchase.

•       Physical damage caused by the customer (drops, impact, liquid exposure, pest damage, incorrect voltage/charger use, or misuse contrary to the product manual) — this is not treated as a transit or manufacturing defect.

B4. Inspection & Right to Reject

All returned products are inspected on receipt at our facility. If a product does not meet the conditions in Section B2.1 or B2.2 (e.g. shows use or damage inconsistent with the claim, is missing accessories, or fails our verification checks), we reserve the right to reject the return. In that case, the product will be shipped back to the customer at the customer's cost, and no refund, replacement, or store credit will be issued.

B5. No Direct Exchange

Lethal Black does not offer direct product-for-product exchanges (e.g. size or colour swaps). A return must be completed and refunded/credited per this policy and Part C (Refund) below, and a new order placed separately. Where a product is genuinely out of stock and cannot be replaced, we will offer available alternatives per Part C (Refund) below, with the final decision resting with the customer.

B6. How to Initiate a Return

3.    Contact us at Support@lethalblack.com or via your account within the applicable window, with your order number, reason for return, and any required photos/video.

4.    We will confirm eligibility and, where applicable, arrange pickup or provide return shipping instructions.

5.    On receipt and inspection, we will confirm approval or rejection of the return, and process any refund per Part C (Refund) below.

PART C — REFUND

C1. When a Refund Applies

A refund may be due in the following situations:

•       An order is cancelled by the customer before dispatch (prepaid orders — full refund; COD orders — advance forfeited to store credit per Part A above).

•       An order is cancelled by Lethal Black (e.g. stock unavailability, pricing error, failed verification) — full refund.

•       A return is approved under Part B above (change of mind, defect, damage, wrong item, or missing parts).

•       A warranty claim is approved under our Warranty Policy where repair or replacement is not possible.

•       An order cannot be delivered to a serviceable address, or the product ordered is genuinely unavailable and cannot be fulfilled.

C2. Refund Methods

Where a refund is due and you are not restricted to store credit under Section C3 below, you may choose between:

•       Lethal Black Store Credit — issued for the full eligible amount with no deduction. Store credit is issued promptly on approval, is valid for 6 months from the date of issue, is usable on future purchases at www.lethalblack.com, and is non-transferable and non-encashable.

•       Refund to Original Payment Method — for change-of-mind returns (Section B2.1 above), an applicable return handling fee is deducted before the refund is processed. This fee varies by product and, where you request that we arrange your return pickup, also covers that pickup; it will be confirmed to you at the time of your return request. For all other refund-eligible situations (Lethal Black-initiated cancellation, defect, damage, wrong item, missing parts, or approved warranty claim), the full eligible amount is refunded with no handling fee.

Refunds to the original payment method are processed within 7 working days of approval. Store credit is issued within 2 working days of approval. Actual crediting to your bank/card may take additional time depending on your bank or payment provider.

C3. Cash on Delivery Advance — Store Credit Only

Advance payments made on Cash-on-Delivery orders are refunded as Lethal Black store credit only, and are never refunded in cash, where the order is cancelled after confirmation or delivery is refused/unclaimed. This is a deliberate fraud-prevention measure — see Part A above and our Fair Usage & Anti-Fraud Policy for full mechanics.

Where a COD order is cancelled by Lethal Black (not the customer) for reasons such as stock unavailability or a pricing error, the advance is refunded in cash to the customer's original payment method, as this is not a situation caused by the customer.

C4. Refunds for Warranty Claims Raised After the Return Window

Where a manufacturing defect is confirmed within the applicable warranty period (see our Warranty Policy) but after the 7-day return window in Part B has passed, and repair or a replacement unit is not possible or not available, a cash refund or store credit may be issued. Because the product has been in use, the refund amount is calculated on the verified invoice value, reduced to reflect the period of use, based on the time elapsed since the date of invoice. The applicable reduction is assessed at the time your claim is processed and will be communicated to you before the refund is finalised.

This usage-based reduction does not apply to returns raised within the 7-day return window, DOA claims, or claims involving damage/wrong item/missing parts caused by us or our courier — those are refunded in full as described in Section C2 and Part B above.

C5. Non-Refundable Amounts

•       Return shipping costs for change-of-mind returns, which are borne by the customer (unless we arrange the return pickup, in which case the applicable handling fee described in Section C2 applies).

•       Any Octroi, state entry tax, or similar local levy already paid, which is a pass-through cost outside our control (see our Shipping & Delivery Policy).

•       The applicable return handling fee, where you choose refund to original payment method for a change-of-mind return, or where we arrange a return pickup on your behalf.

•       Amounts relating to non-returnable items as listed in Part B, Section B3 above.

C6. Refund Confirmation

You will receive an email and/or SMS confirming approval of your refund, the method (store credit or original payment method), the amount, and (for bank/card refunds) a reference number. Please allow the timelines in Section C2 before contacting Support about a pending refund.

C7. Statutory Rights

Nothing in this Policy limits or excludes any right you may have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable Indian law.

Related Policies

This Cancellation, Return & Refund Policy should be read together with our Shipping & Delivery Policy, Warranty Policy, Fair Usage & Anti-Fraud Policy, Privacy Policy, and Terms & Conditions, all published on our Website. In the event of any conflict specific to fraud prevention and Cash-on-Delivery handling, the Fair Usage & Anti-Fraud Policy shall prevail.

Contact

For any question about cancellations, returns, or refunds, contact Support@lethalblack.com or +91 827 84 84 284.