LETHAL BLACK

Warranty Policy

A policy of Real Ascend Private Limited (operating "Lethal Black")

Lethal Black (operated by Real Ascend Private Limited) warrants to the original purchaser that our hardware products are free from defects in material and workmanship for the warranty period stated below, calculated from the date of the original tax invoice. This warranty applies only to products purchased in India through our authorised channels (Section 8).

1. Warranty Periods

Product Category	Warranty Period	Calculated From
Gaming Keyboards (ROGUE, VANTAGE, HAVOC)	18 months	Date of original tax invoice
Gaming Chairs (all SKUs)	24 months (2 years)	Date of original tax invoice
Bundled accessories (cables, USB receivers, adapters)	6 months	Date of original tax invoice

The warranty automatically expires at the end of the stated period, regardless of whether the product was in active use throughout that period.

2. What Is Covered

This warranty covers manufacturing defects and workmanship flaws that arise under normal use, in accordance with the product's user manual. Depending on the finding, we will repair, replace, or (only where repair/replacement is not possible) refund per our Cancellation, Return & Refund Policy.

Gaming Keyboards: this warranty covers hardware defects only. We do not provide warranty coverage for software-related issues, including the web-based configuration application, firmware, drivers, connectivity/pairing software, or RGB/lighting software (see Section 3).

3. What Is Not Covered

This warranty does not cover damage or failure caused by or relating to:

•       Absence of a valid proof of purchase (a GST-compliant tax invoice from us or an authorised retailer under Section 8).

•       Physical damage — drops, impacts, crushing, cracked components, bent connectors, or external damage inconsistent with normal use.

•       Liquid or moisture damage, including spills, rain, or immersion.

•       Pest damage — rodents, insects, or other living things.

•       Power-related damage from voltage events outside the rated input range, use of non-approved chargers/adapters, or improper charging behaviour.

•       Unauthorised repair, modification, or disassembly by anyone other than us.

•       A defaced, removed, or unreadable serial number or warranty seal.

•       Misuse — use contrary to the instructions in the user manual, or for purposes the product was not designed for.

•       Normal wear and tear, including cosmetic wear, fading, and ageing of materials (e.g. keycap shine, fabric wear on chairs).

•       Force majeure events — acts of God, fire, flood, earthquake, war, civil disturbance, or government action.

•       Gradual, use-related reduction in battery capacity that occurs naturally over time (see Section 6).

•       Compatibility issues caused by unsupported, modified, or pirated third-party software/firmware.

•       Software-related issues on Gaming Keyboards — including the web-based configuration application, firmware, drivers, connectivity/pairing software, or RGB/lighting software malfunctions — where the underlying hardware is not defective. This warranty covers hardware only; it does not cover software.

4. How to Raise a Warranty Claim

4.1 Step 1 — Raise a Ticket

Contact us with: (i) a copy of your tax invoice, (ii) photographs of the product from all angles, and (iii) a short video demonstrating the issue, via:

•       Email: Support@lethalblack.com

•       Phone: +91 827 84 84 284 (Monday–Saturday; Sundays and public holidays excluded)

4.2 Step 2 — Review

We will acknowledge your ticket and, where possible, suggest troubleshooting steps that may resolve the issue without a return. Where a physical inspection is needed, we will confirm next steps within 2 working days.

4.3 Step 3 — Pickup or Self-Ship (Courier Cost Borne by Customer)

Courier charges for warranty service, both collecting the product from you and shipping it back to you, are the customer's responsibility. We will coordinate the logistics for your convenience, but the actual courier cost is charged to you.

Where serviceable, we will arrange a courier pickup from your address; the courier charge for this pickup will be collected from you before the pickup is scheduled, or deducted from the resolution amount (refund/replacement value), at our discretion. If you prefer, you may self-ship the product to our facility at your own cost using a trackable, insured courier — please retain the receipt and include a copy of your ticket reference in the package.

4.4 Step 4 — Inspection & Resolution

On receipt, the product is inspected and tested. Based on the finding, we will repair, replace, or — only where neither is possible — offer a refund per our Cancellation, Return & Refund Policy. Non-defective products will be returned to the customer with a written assessment, free of charge (return courier cost per Section 4.5 still applies).

4.5 Step 5 — Return Shipment

Once service is complete, the repaired or replacement unit is shipped back to your address by courier. As with the inbound pickup, this return courier charge is the customer's responsibility and will be collected, or deducted from the resolution amount, before dispatch — unless you choose to arrange and pay for your own return courier.

4.6 Turnaround Time

Typical turnaround is 7–14 working days from pickup/receipt, depending on parts availability and courier transit time. If resolution will take longer, we will notify you with the reason and a revised timeline.

5. What You Must Provide

•       A GST-compliant tax invoice showing the product description, model, serial number, and price.

•       Accurate contact and pickup address details.

•       The product with all original accessories. For bundled sets, all items must be returned together unless our support team advises otherwise.

Missing invoice or missing/tampered serial number information may prevent us from honouring a claim.

6. Battery Warranty (where applicable)

For products containing a battery, manufacturing defects (such as cell failure, swelling, or complete inability to hold charge) are covered for the same period as the main product. Gradual, use-related capacity reduction, and damage from non-approved chargers or improper charging, are not covered.

7. Replacement, Repair & Store Credit

•       Replacement is provided with a new or refurbished unit of equivalent or better specification, at our discretion.

•       A repaired or replacement unit carries the remainder of the original warranty period, or 90 days from the date of replacement — whichever is longer.

•       Defective parts removed during service become our property and are disposed of in accordance with the E-Waste (Management) Rules, 2022.

•       No additional GST is payable by the customer on a warranty replacement, as it is not a separate sale.

•       Where repair and replacement are both unavailable, resolution follows our Cancellation, Return & Refund Policy (including the usage-based refund reduction for claims raised after the 7-day return window).

8. Authorised Purchase Channels

This warranty is honoured only on products purchased from:

•       www.lethalblack.com

•       Our official storefronts on Amazon India and Flipkart

•       Any offline distributor or retailer explicitly authorised by us in writing

If you are unsure whether your seller is authorised, email Support@lethalblack.com with your invoice and product serial number before raising a claim.

9. Claims Raised Within 7 Days of Delivery

Where a manufacturing defect is discovered within 7 days of delivery, this is handled as a return under our Cancellation, Return & Refund Policy (faster resolution, no usage-based reduction applied) rather than under this Warranty Policy. Claims raised from day 8 onward, within the applicable warranty period, are handled under this Warranty Policy.

10. Statutory Rights

This warranty is in addition to, and does not limit or exclude, any rights available under the Consumer Protection Act, 2019, the Sale of Goods Act, 1930, or any other applicable law. Our maximum liability under this warranty is limited to the invoice value of the product, or its current market price, whichever is lower.

11. Escalation

Level	Contact	Acknowledgement SLA
L1 — Customer Support	Support@lethalblack.com / +91 827 84 84 284	48 working hours
L2 — Grievance Officer (Saeem Samad)	Support@lethalblack.com	5 working days

You may also approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the Consumer Disputes Redressal Commission at any time — this is an external right that exists independently of our internal escalation process.

12. Governing Law

This warranty is governed by the laws of India. Subject to your statutory right under the Consumer Protection Act, 2019 to file at your place of residence, work, purchase, or where the cause of action arose, all other disputes are subject to the exclusive jurisdiction of the courts at Kochi, Ernakulam, Kerala.